What's Going On In Their Head?

Everyone holds a different picture or shape of something in their head. To communicate effectively, the trick is to work out what that shape is for someone else.

It’s like an iceberg where only 1/8^th of the iceberg is above the waterline. What we see of someone is only 1/8^th of what is going on internally for them.

 To find that picture or shape, means digging below the waterline to find out more. You get there by asking questions, seeking feedback and listening.

 What do you do to find out the picture or shape of someone else’s thinking?